Customer Service Representative – Carrefour de l’Estrie

Job Description

How about joining a company where the human element is at the heart of the projects? Our team in Operations in Quebec and surrounding areas is expanding and we are looking for passionate talents to join our adventure! Being part of the MACH team means joining a group of over 450 members. We work daily to put our knowledge at the service of real estate and our clients. For 25 years, MACH has been building projects designed to have a structuring, sustainable, and significant impact on cities and neighborhoods; on the lives of residents, users, and visitors. In Canada, MACH ranks among the largest real estate groups. It is particularly distinguished by a real estate portfolio of over 40 million square feet, including several iconic assets such as the Alcan House and the Intercontinental Hotel in Montreal, the Jules-Dallaire Complex in Quebec City, the Atria Complex in Toronto, and the One60 Elgin in Ottawa. JOIN A TEAM OF PROFESSIONALS AND WORK IN A HEALTHY ENVIRONMENT! The role is a part-time position for the holiday season (20h to 25h per week) – must be available weekdays, evenings, and weekends. Salary: $18.15/hour Based at Carrefour de l’Estrie and under the responsibility of the team supervisor, the customer service representative is entrusted with the following missions:

• Know and stay informed about all the services of the center, its amenities and facilities, its stores, its promotional activities, and its comfort tools;
• Welcome the center’s visitors; inform, direct, and advise them through a customer experience marked by listening, courtesy, and helpfulness;
• Respond to requests from internal and external clients to provide accurate, relevant information and direct them to the right stakeholders;
• Collaborate with service delivery teams (security team, housekeeping, etc.);
• Ensure daily tasks related to the customer service point while respecting the policies and procedures in place;
• Be responsible for the sale of gift cards, cash balance, and sales reconciliation;
• Keep the workplace clean;
• Any other related tasks.

Qualifications:

• High school diploma
• Good oral and written communication skills
• Basic computer knowledge (including Excel, Word, Outlook)
• Intermediate English speaking.

In addition to joining a dynamic environment, here are the benefits of working at MACH:

• Competitive salary;
• Summer hours year-round;
• Medical, dental, and optical insurance;
• RRSP with employer contribution;
• 100% reimbursement of transportation costs;
• 6 sick/personal days per year;
• Reimbursement of a sports subscription according to the current amount;
• Employee Assistance Program (EAP);
• Training and development.

At MACH, we believe that the strength of a company lies in the richness of its differences. We value diversity in all its forms — whether cultural, ethnic, gender, age, sexual orientation, abilities, backgrounds, or perspectives. We are committed to providing an inclusive work environment where everyone can fully contribute to collective success. This commitment is also reflected in our adherence to ESG principles, integrating sustainable, ethical, and responsible practices into all our actions and decisions. We thank all candidates in advance for their interest in this position, but only those selected for an interview will be contacted. In this document, the masculine gender is used without discrimination and solely for the purpose of simplifying the text.